REFUND ON CANCELLATION:


Thewirelesstoys.in gives you an option to get refund upon cancellation of the order.


How to cancel your order?


To cancel your order please login into your www.thewirelesstoys.in account with USERNAME and PASSWORD and click on Order List, you will see a cancellation button in-front of all the orders that you have made (if the order status is changed to “Shipped” then we are afraid that you would no longer cancel your order as it has been shipped to your mentioned delivery address)


If you see a cancel button please click on it to Cancel your delivery and get refund.


If you have decided to cancel the order please do it immediately before the order status changed to shipped – if the order status has been changed to Shipped then you will no longer be able to cancel your order.


Upon your cancellation request our sales team will start a process to you cancel your order and to refund the amount.


Refund will be made to the same bank account which you have used to make the payment from.


Refund days and time will be depends on your bank, but our standard refund processing time will be 3 to 4 working days.


Please email us on support@thewirelesstoys.in for further questions or call us on our customer care numbers mentioned on the website.


You would not be able to claim the refund on Damaged or Faulty item received. If you have received Damaged or Faulty item please claim the 7 Days Replacement Guarantee. Please refer our Replacement policy as mentioned below:



REPLACEMENT POLICY: 7 Days Replacement Guarantee


We offer all our customer a 7 Days Replacement Guarantee:


                If the product is faulty


1. Thewirelesstoy.in gives you a 7 Days Replacement Guarantee on all the products.


2. In order to claim Replacement please contact us on our customer care number mentioned on the site or you can Email us on support@thewirelesstoys.in and our customer care representative will assist you.


3. We strongly advise you not to use the product if you have decided to claim a replacement under our 7 Days Replacement Guarantee program.


4. Item(s) must be unused and in their original condition with all tags, accessories and packaging included in the product when delivered. Please pack the item as it was when you have received it. We advise that the return packets should be strongly and adequately packaged.


5. Please use the reliable courier service and the returning packets should be strongly and adequately packaged to prevent any loss or damage during transit. 


6. To process your replacement/ return request, it is required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire the damaged/defective product before processing replacement or a refund.


7. Package should be returned to the following address (please mention the order no on the package)


               THEWIRELESSTOY

               CELZEN ELECTRONICS PVT LTD

               ShopNo: 7 Antrix Complex,

               NearPolytechnic,

               PanjarapoleCrossroads,

               Ahmedabad

               380015

               Gujarat, India


6. Customer has to pay for the courier or shipment charges to send us the item back for the replacement.


7. Customer will pay the delivery charges to get a replaced product.


8. We deal all the replacement request differently on case-to-case basis, in any disputes thewirelesstoys.in have the rights to take a final decisions. 


please contact us on our customer care numbers as mentioned on the website or email us on support@thewirelesstoys.in for any queries.